India Ka SabseFresh Grocery Store

Information We Collect

We collect information you provide directly and data generated through your use of our platform:

• Name, email address, phone number, and delivery address when you register or place an order.
• Payment details processed securely through PCI-DSS compliant gateways (we do not store card numbers).
• Browsing activity, search queries, and purchase history to personalise your experience.
• Device information (IP address, browser type, OS) for security and analytics purposes.

How We Use Your Information

• To process and deliver your orders and send order confirmations and invoices.
• To send you personalised offers, promotions, and product recommendations (you may opt out anytime).
• To improve our website, app, and delivery operations through aggregated analytics.
• To comply with legal obligations and prevent fraud or misuse of our platform.

Data Sharing & Third Parties

We do not sell your personal data. We may share limited information with:

• Delivery partners solely to fulfil your orders (name, address, phone).
• Payment processors under strict confidentiality agreements.
• Analytics providers (e.g., Google Analytics) using anonymised data only.
• Law enforcement when required by applicable Indian law.

Data Retention & Deletion

We retain your data for as long as your account is active or as required by law. You may request deletion of your account and associated data by writing to [email protected]. Deletion requests are processed within 30 days.

Cookies

We use essential cookies for site functionality and optional analytics cookies. You may manage cookie preferences in your browser settings at any time without affecting core site functionality.

Your Rights

• Access and download a copy of your personal data at any time from Account Settings.
• Correct inaccurate or incomplete personal information.
• Withdraw consent for marketing communications via the unsubscribe link in any email.
• Lodge a complaint with the relevant data protection authority if your rights are not upheld.

Contact — Privacy

For any privacy-related queries, email us at [email protected] or write to: ClickKaro Internet Pvt. Ltd., Patna, Bihar – 800001, India.

Eligibility

• You must be at least 18 years old to create an account and place orders on ClickKaro.
• By using this platform, you represent that all registration information you provide is accurate and current.
• ClickKaro services are currently available only within select cities in India.

Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately at [email protected] of any unauthorised use of your account.
• ClickKaro is not liable for losses arising from unauthorised account access due to your failure to secure credentials.

Orders & Pricing

• All prices listed are in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise.
• ClickKaro reserves the right to modify prices without prior notice. The price at the time of checkout is final.
• We reserve the right to cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.
• Promotional codes and discounts cannot be combined unless explicitly stated.

Prohibited Activities

Users may not engage in:

• Bulk purchasing for resale purposes without prior written consent from ClickKaro.
• Use of automated bots, scrapers, or crawlers on the platform.
• Any activity that disrupts the integrity, performance, or security of our systems.
• Submitting false reviews or manipulating ratings in any way.

Intellectual Property

All content on clickkaro.com — including logos, product images, text, and software — is the exclusive property of ClickKaro Internet Pvt. Ltd. and may not be reproduced or distributed without express written permission.

Limitation of Liability

ClickKaro shall not be liable for indirect, incidental, or consequential damages arising from use of the platform. Our maximum liability is limited to the value of the specific order in dispute.

Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Patna, Bihar.

Amendments

ClickKaro may update these Terms at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms. We will notify registered users of material changes via email.

Delivery Charges

Delivery charges are non-refundable unless the order is cancelled due to our error or is undeliverable on our end.

Delivery Timelines

• Express deliveries are available between 6:00 AM – 11:00 PM, 7 days a week including public holidays.
• Orders placed after 11:00 PM will be scheduled for the next available delivery slot starting at 6:00 AM.
• During peak hours, festivals, or extreme weather, estimated delivery times may extend to 60–90 minutes.
• Real-time order tracking is available via the ClickKaro app and order confirmation email link.

Serviceability

• Enter your pincode on the homepage to check if express delivery is available in your area.
• ClickKaro currently serves select localities in Patna, and is expanding rapidly across Bihar.
• If your area is outside our serviceable zone, you may pre-register to be notified when we launch nearby.

Order Tracking

• You will receive an SMS and email confirmation immediately after placing your order.
• A live tracking link is sent as soon as your order is picked up by the delivery partner.
• You can also track your order under My Orders in your ClickKaro account.

Failed Deliveries & Re-attempts

• If you are unavailable at the time of delivery, our partner will attempt to contact you twice.
• After two failed attempts, the order will be cancelled and a full refund issued within 5–7 business days.
• For perishable items, re-delivery cannot be guaranteed and may be subject to availability.

Damaged or Incorrect Items

• Report any damaged, missing, or incorrect items within 24 hours of delivery via the app or at [email protected].
• Attach a photo of the item for faster resolution. Replacements or refunds are processed within 48 hours.
• Freshness guarantee: if you're unhappy with any fresh produce, we'll replace it — no questions asked.

Contact — Shipping Support

For order or delivery issues, reach us at [email protected] or call 1800-XXX-XXXX (9 AM–9 PM, Mon–Sat).